Booking a tour with us is easy! Simply visit our website and browse our wide range of tours. Once you’ve found the one you like, click on the ‘Book Now’ button, and follow the step-by-step instructions to complete your booking. If you need assistance, feel free to contact our customer support team. hello@adventourskenya.com
We accept various payment methods, including credit cards and online payment systems. The specific payment options available will be presented during the booking process. Rest assured that our payment systems are secure and designed to protect your personal information.
“Travel insurance is both accessible and advisable to safeguard your travel expenses. It serves as a safeguard against financial loss associated with your trip. Equally significant are the comprehensive ‘during travel’ benefits and support provided by the premier insurance providers we offer.
In the event of trip disruptions caused by illness or unforeseen events, expenses can escalate rapidly, and domestic insurance policies typically do not cover medical costs incurred abroad. Additionally, an expanding number of countries now mandate proof of medical insurance for travelers upon entry.”
We understand that having access to your booking details is essential for a smooth and enjoyable travel experience. Here’s how you can obtain information about your booking:
Booking Confirmation Email: Upon successfully booking your tour with us, you should receive a confirmation email. This email contains crucial information about your booking, including the tour details, itinerary, booking reference numbers, and contact information. Please check your email inbox for this confirmation and ensure you save it for reference.
Log into Your Account: If you created an account on our website during the booking process, you can log in to your account to access your booking information. Navigate to the “My Bookings” or similar section to view the details of your reservation.
Customer Support: If you have trouble locating your booking information, or if you need additional assistance, our dedicated customer support team is here to help. Feel free to contact us via phone, email, or our website’s chat feature, and we’ll provide you with all the necessary details and support you may require.
Booking Platform: If you booked through a third-party platform, you can also check your booking details on their website or mobile app. Log in to your account there, and look for the section related to your bookings.
Travel Documents: Ensure you keep your travel documents, such as tickets, itineraries, and vouchers, in a safe place. These documents contain essential information about your tour and should be carried with you while traveling.
If you have any specific questions or concerns regarding your booking, please don’t hesitate to get in touch with us – we’re here to assist you every step of the way. hello@adventourskenya.com
The pricing of our tours is influenced by various factors, and it’s important to understand why they may seem expensive:
1. Quality and Expertise: We take pride in offering high-quality tours with knowledgeable guides, comfortable accommodations, and well-planned itineraries. Quality comes at a cost, and we invest in ensuring our customers have a memorable and enriching experience.
2. Small Group Tours: Many of our tours are designed for small groups to provide a more personalized and immersive experience. Smaller group sizes often mean higher costs per person.
3. Inclusions: Our tour packages typically include various components such as transportation, accommodations, meals, and guided activities. These inclusions add to the overall cost but also provide convenience and value.
4. Safety and Reliability: We prioritize the safety and reliability of our tours, which can result in higher costs for maintaining well-maintained vehicles, qualified guides, and adherence to safety standards.
5. Destination and Season: The cost of tours can vary significantly depending on the destination and the time of year. Popular destinations and peak seasons tend to have higher demand and prices.
6. Local Regulations: Some destinations have strict regulations or fees that affect tour costs, such as national park entrance fees, permits, and taxes.
7. Exclusivity: We offer unique and exclusive experiences that are not widely available. These one-of-a-kind experiences can come at a premium.
8. Sustainability: We are committed to responsible tourism and sustainable practices. This can sometimes result in increased costs as we support local communities and minimize our environmental impact.
9. Customer Support and Services: Our tours come with excellent customer support, pre-trip information, and assistance. These services contribute to the overall cost but ensure a hassle-free and enjoyable experience.
10. Flexibility and Customization: We offer options for customization and flexibility, allowing you to tailor your tour to your preferences. This flexibility can sometimes result in additional costs.
While our tours may seem expensive compared to budget options, they are designed to provide exceptional value, safety, and a memorable experience. We recommend considering the inclusions, quality, and the overall value of the tour when evaluating the cost. If you have specific budget constraints, please reach out to our customer support team, and they may be able to suggest more budget-friendly options or help you find discounts and deals.
Our tour packages typically include transportation, accommodations, guided tours, and any specified activities or attractions mentioned in the itinerary. Specific inclusions vary by tour, so we recommend checking the detailed tour description for a comprehensive list.
Yes, we offer customization options for many of our tours. You can add extra activities, extend your stay, or make other modifications to tailor your experience. Contact our team to discuss your preferences, and we’ll work to create the perfect itinerary for you.
We offer a range of tours suitable for various age groups and fitness levels. Tour descriptions will provide information on the physical requirements and any age restrictions. If you have specific concerns, please contact us, and we can help you find a tour that matches your preferences and abilities.
We provide general packing tips and guidelines in your tour confirmation materials. However, we recommend checking the specific tour details for any unique packing requirements, as they can vary depending on the destination and activities involved.
Our cancellation policy varies depending on the tour and timing. We understand that circumstances may change, so we recommend reviewing the cancellation terms on the specific tour page or contacting our customer support for more details. hello@adventourskenya.com
In the rare event that we need to cancel a tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule your tour for a later date. Our priority is to ensure your safety and enjoyment.
Login to Your Account: Log in to the account you wish to disable using your username and password.
Profile or Account Settings: Look for a “Profile,” “Account,” or “Settings” section.
Deactivation or Delete Account: Within the account settings, you may see an option to “Deactivate” or “Delete” your account.
Follow the Instructions: Click on the deactivation or delete option, and follow the on-screen instructions. You may be required to provide a reason for your decision or confirm your password to proceed.
Confirmation: After completing the process, you will receive a confirmation email or message indicating that your account has been disabled. Be sure to check your email for the notifications.
You can reach our customer support team through our website, by phone, or via email. We are available to answer your questions, address concerns, and assist you in planning your dream vacation.
